Terms of service
TERMS OF SERVICE
Last updated: 29 September 2026
These Terms of Service explain the conditions that apply when you visit www.noragifts.co.uk or purchase from NØRA.
Throughout these terms, “NØRA”, “we”, “us” and “our” refer to NØRA. “You” and “your” refer to anyone visiting our website or purchasing our products.
By accessing our website or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Return and Refund Policy and Shipping Policy. If you do not agree with these terms, please do not use our website.
ABOUT OUR STORE
NØRA creates and sells personalised gifts, homeware and accessories. Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.
You must be at least 18 years old, or have the permission of a parent or legal guardian, to place an order.
PRODUCT INFORMATION
We take reasonable care to ensure that product descriptions, photographs, dimensions, colours and prices are accurate. However, colours may appear slightly different depending on your screen and lighting.
Many NØRA products are made from natural materials, including wood, bamboo, cork and marble. Natural variations in grain, colour, texture, markings and engraving appearance are expected and make each product unique. These characteristics are not considered faults.
Measurements are approximate unless expressly stated otherwise.
PERSONALISATION
You are responsible for checking all names, dates, spelling, capitalisation, punctuation and other personalisation details before submitting your order.
We will create your product using the information entered at checkout. NØRA is not responsible for errors supplied or approved by the customer.
If you notice an error after ordering, contact hello@noragifts.co.uk immediately. We will try to help if production has not started, but we cannot guarantee that changes can be made once personalisation is underway.
Occasionally, minor adjustments to the size, spacing or positioning of a design may be necessary to achieve the best result for the chosen product.
ORDERS AND ORDER ACCEPTANCE
Submitting an order does not automatically mean that we have accepted it. Your order is accepted when we send an order-confirmation email and payment has been authorised.
We reserve the right to refuse or cancel an order where:
• A product is unavailable
• Payment cannot be authorised
• Product or pricing information contains an obvious error
• Personalisation contains unlawful, offensive, discriminatory or infringing content
• We reasonably suspect fraud, misuse or unauthorised activity
• We are unable to fulfil the order for another legitimate reason
If we cancel an order after payment has been taken, we will refund the amount paid to the original payment method.
We may contact you if information required to complete your order is missing or unclear. Production and dispatch may be delayed until we receive a response.
PRICES AND PAYMENT
All prices are displayed in pounds sterling (GBP). Any applicable taxes will be shown at checkout.
Delivery charges, where applicable, are displayed before you complete your purchase.
We may change our prices at any time, but changes will not affect orders that have already been accepted.
Payment must be made using one of the payment methods available at checkout. Payment information is processed securely by Shopify or the selected payment provider. NØRA does not directly store complete card details.
DISCOUNT CODES AND PROMOTIONS
Discount codes must be entered at checkout and cannot normally be applied retrospectively.
Unless stated otherwise, discount codes cannot be combined, exchanged for cash or used toward gift cards. We may amend or withdraw a promotion where reasonably necessary, without affecting orders already accepted.
PRODUCTION, SHIPPING AND DELIVERY
Many NØRA products are personalised or made to order and require production time before dispatch.
Current production estimates, delivery options and charges are provided on our website, product pages or at checkout. Delivery estimates are not guaranteed delivery dates unless expressly stated.
We are not responsible for delays outside our reasonable control. If a significant delay occurs, we will contact you where possible and explain the available options.
You are responsible for providing a complete and accurate delivery address. Additional delivery costs caused by an incorrect or incomplete address may be charged to you where legally permitted.
Please review our Shipping Policy for further information.
CANCELLATIONS, RETURNS AND REFUNDS
Your rights to cancel, return or receive a refund are explained in our Return and Refund Policy.
Because personalised and made-to-order products are created specifically for you, they cannot normally be cancelled or returned because you have changed your mind once production has begun.
This does not affect your legal rights if an item is faulty, damaged, not as described or incorrectly personalised due to an error by NØRA.
FAULTY OR DAMAGED PRODUCTS
Please inspect your order after delivery and contact hello@noragifts.co.uk as soon as possible if an item is damaged, faulty, incorrect or not as described.
We may ask for photographs of the product and packaging to help us assess the issue. Where appropriate, we will offer a repair, replacement, price reduction or refund in accordance with your statutory rights.
Nothing in these terms limits your rights under UK consumer law.
OWNERSHIP AND RISK
Ownership of products passes to you once we have received full payment.
Responsibility for the products passes to you when they are delivered to you, or to a person identified by you to receive them.
INTELLECTUAL PROPERTY
All content on this website—including the NØRA name, branding, logos, designs, text, photographs, graphics and product artwork—is owned by or licensed to NØRA and is protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute, sell or commercially use our content without prior written permission.
Submitting personalisation does not give you ownership of NØRA’s underlying designs, templates, layouts, fonts or artwork.
CUSTOMER-SUPPLIED CONTENT
You must have the right to use any names, wording, images, logos or other material you submit for personalisation.
You must not submit anything unlawful, offensive, discriminatory, defamatory, threatening, obscene or which infringes another person’s intellectual-property or privacy rights.
We may refuse any personalisation request that we reasonably believe breaches these requirements.
ACCEPTABLE USE
You must not use our website:
• For unlawful or fraudulent purposes
• To interfere with the website’s security or operation
• To transmit malicious code or harmful material
• To collect or misuse another person’s personal information
• To copy or exploit our content without permission
• To place false, misleading or unauthorised orders
We may restrict access or cancel orders where these terms are breached.
THIRD-PARTY SERVICES AND LINKS
Our website may include services or links provided by third parties, including Shopify, payment providers, delivery companies and social-media platforms.
We are not responsible for the content, availability or privacy practices of independent third-party websites. Your use of those services may be subject to their own terms and policies.
WEBSITE AVAILABILITY
We aim to keep our website available and accurate, but we cannot guarantee uninterrupted or error-free access.
We may update, suspend or withdraw parts of the website when reasonably necessary, including for maintenance, security or business changes.
LIABILITY
We do not exclude or limit liability where doing so would be unlawful, including liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of your statutory consumer rights
• Any other liability that cannot legally be excluded
If you are purchasing as a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill.
We are not responsible for losses that were not foreseeable, losses caused by events outside our reasonable control, or business losses where you purchased as a consumer.
Nothing in these terms affects your statutory rights.
PRIVACY
We process personal information in accordance with our Privacy Policy and applicable data-protection law.
CHANGES TO THESE TERMS
We may update these Terms of Service periodically to reflect changes to our services, practices or legal obligations.
The version published on our website at the time your order is placed will apply to that order. The date of the latest update appears at the top of this policy.
SEVERABILITY
If any part of these terms is found to be unlawful or unenforceable, the remaining sections will continue to apply.
No delay or failure by us to enforce a right under these terms means that we have waived that right.
GOVERNING LAW
These Terms of Service are governed by the laws of England and Wales.
If you live elsewhere in the United Kingdom, you may also bring proceedings in the courts of the part of the UK where you live. Nothing in these terms removes any mandatory consumer protection available to you.
CONTACT INFORMATION
Questions about these Terms of Service can be sent to:
NØRA
Email: hello@noragifts.co.uk
Website: www.noragifts.co.uk