Shipping policy
SHIPPING POLICY
Last updated: 29 September 2026
Thank you for shopping with NØRA. This policy explains how we prepare, dispatch and deliver your order.
DELIVERY AREA
We currently deliver within the United Kingdom only.
We do not currently offer international delivery. Orders placed using a delivery address outside the United Kingdom may be cancelled and refunded.
FULFILMENT AND DISPATCH
Most NØRA products are personalised or made to order. Please allow up to 5 business days for us to create, check, package and dispatch your order.
Business days are Monday to Friday, excluding UK bank holidays.
The fulfilment period is separate from the delivery time shown for each shipping method. Selecting Express delivery speeds up delivery after dispatch but does not shorten the time required to create and personalise your order.
During especially busy periods, such as Christmas, fulfilment may take slightly longer. Any known changes to our usual timeframe will be communicated on our website or after ordering.
If an order contains multiple products, we will normally dispatch everything together when the complete order is ready.
PERSONALISATION INFORMATION
Please check all names, dates, spelling and other personalisation details carefully before placing your order.
Missing or unclear information may delay fulfilment. If clarification is required, we will contact you using the details supplied with your order. The fulfilment period may be extended until we receive your response.
DELIVERY OPTIONS AND PRICES
The following UK delivery options are available:
Standard delivery: £4.99
Estimated delivery after dispatch: 3–5 business days
Express delivery: £6.99
Estimated delivery after dispatch: 1–2 business days
Free Standard delivery is available on orders of £100 or more.
Delivery estimates begin after the order has been fulfilled and dispatched. Including the fulfilment period, orders would normally arrive within approximately:
• Express: up to 6–7 business days after ordering
• Standard: up to 8–10 business days after ordering
These timeframes are estimates and are not guaranteed delivery dates.
Shopify may display a more specific estimated delivery date at checkout based on our fulfilment time and available delivery information.
FREE STANDARD DELIVERY
Free Standard UK delivery applies when the eligible order value is £100 or more.
If an order no longer meets the qualifying value following an amendment, cancellation or partial return, the original Standard delivery charge may be deducted from any applicable refund where legally permitted.
ORDER AND DISPATCH CONFIRMATION
After placing an order, you will receive an order-confirmation email.
We will send another email when your order has been dispatched. Where tracking is available, this email will include tracking information.
Please allow some time for tracking information to update after receiving the dispatch confirmation.
DELIVERY DELAYS
Delivery dates are estimates and may be affected by circumstances outside our reasonable control, including severe weather, postal disruption or carrier delays.
NØRA remains responsible for your order until it is delivered to you or to a person you have identified to receive it.
If your order is significantly delayed, contact hello@noragifts.co.uk so we can investigate. Nothing in this policy affects your statutory rights regarding delayed delivery.
INCORRECT OR INCOMPLETE ADDRESSES
Please check your delivery address carefully before completing your order.
If you notice an error, contact hello@noragifts.co.uk immediately. We will try to update the address if the order has not been dispatched, but changes cannot be guaranteed.
NØRA is not responsible for delays caused by incorrect or incomplete information supplied by the customer. If an order is returned to us because of an incorrect address or unsuccessful delivery, we may ask you to pay the reasonable cost of redelivery.
LOST, DAMAGED OR MISSING ORDERS
If your parcel arrives damaged, please contact hello@noragifts.co.uk as soon as possible and provide:
• Your order number
• Photographs of the product
• Photographs of the internal and external packaging
• A description of the issue
Please retain the item and packaging while we investigate.
If your order has not arrived within the expected timeframe, check any available tracking information and contact us. We will investigate with the delivery provider and offer an appropriate resolution.
SAFE-PLACE AND DELIVERY INSTRUCTIONS
If you request that a parcel be left in a designated safe place or with a neighbour, please ensure the chosen location is secure, dry and suitable for the parcel.
Responsibility may pass to you once the parcel has been delivered according to your specific instructions.
ORDER CHANGES AND CANCELLATIONS
If you need to change your delivery address or cancel an order, contact hello@noragifts.co.uk as soon as possible.
We cannot guarantee changes after production or dispatch has begun. Personalised orders cannot normally be cancelled once personalisation has started. Please review our Return and Refund Policy for further information.
PACKAGING
We aim to package every order securely. Where appropriate, we may reuse clean supplier packaging to reduce unnecessary waste. Reused external packaging will not affect the presentation or protection of your NØRA product.
CONTACT US
For questions about delivery or an existing order, contact:
NØRA
Email: hello@noragifts.co.uk
Website: www.noragifts.co.uk